Right of withdrawal

In accordance with Article L121-16 and 121-20 of the Consumer Code, the customer has a period of fourteen (14) days to exercise its right of withdrawal. This period starts from the receipt of the order by the customer.

In case of shipment occurred between the date of the order and the date of exercise of the right of withdrawal, shipping and return to the Company will remain be borne of the buyer.

Any return must be reported by email to the customer service: hello@swabdesign.com with acknowledgment of receipt.

Return expenses will remain fully paid by the buyer. The Products must be returned complete in their original packaging, on terms with similar shipping guarantees to those defined in the initial shipment, to the following address:

SWABDESIGN

42 chemin de la dame verte

33360 Quinsac

FRANCE

You are reminded that this right of withdrawal may not be exercised for customized products.

Any complaints must be communicated in writing within fourteen (14) days following the date of receipt of the goods by mail or e-mail to hello@swabdesign.com with acknowledgment of receipt.

Any claim made after this time will not be taken into account and the Company will be relieved of all responsibility. If the above conditions are met, then the Company will exchange or refund (of) product (s) faulty, within thirty (30) days from the date of receipt by the Company of the package.

All returns must be the subject of a formal agreement between the Company and the buyer.

Any return accepted by the Company, in the case of an apparent defect or nonconformity of delivered products, enable the buyer to get either a refund or replacement of the Product or the issuance of a credit for the corresponding amount to the exclusion of any other compensation or damages. The Products must be returned within 48 hours in their original packaging, as registered parcel paid by the buyer, to the following address:

SWABDESIGN

42 chemin de la dame verte

33360 Quinsac

FRANCE

In case of dispute, an amicable solution will be sought before any legal action. Otherwise, any legal action will be brought before the Commercial Court of Bordeaux.